Customer reviews of West Midlands Cars Ltd

By Bledjan K on 10 October 2020 | Purchase not verified

Enquired for a car that i was interested over the phone and messages. Double checked multiple times that the car was in decent condition as i was going to travel 200 miles for it and was reassured every time that the car was not decent but in excellent condition inside out mechanically and cosmetically. I turned up and the car was what should have been sold for spares and repairs. Scratched and repainted all around. Opened the bonnet, turned the engine on and the white smoke was coming from everywhere without even moving the car so I didn't even bother taking it for a test drive.

Reply from West Midlands Cars Ltd on 19/10/20

Hi thanks for your review and we respect your experience with our service All we will respond to your review that we are used car dealers and we try our best to sell quality cars and the you came to buy was 2007 model and obviously 13 year old car will have some cosmetic issues which were informed to you and our staff waited till 8.30 in the evening for you and they did provided you excellent service

By Guillaume G on 20 August 2020 | Purchase not verified

I bought a car from West Midlands Cars Ltd and I couldn't be happier with what I got. Not only is the car in a great state and runs well, but the customer service is the best I have seen. Extremely kind and respectful of you, giving you your own time to look at the car but also providing you with lots of information when you ask it. The place is full of cars that look in good condition which initally reassured me and inspired me confidence to believe and trust what I was told (which was not always the case with other trade sellers). I came in to buy my first car and bought what I was looking for as described in the ad. The whole process was easy and I was helped in the paperwork (it was my first time buying a car in the UK). I would recommend and go back for my next car.

Reply from West Midlands Cars Ltd on 21/08/20

Hi thanks for your email we are pleased that you are happy with the car and our service we provided you your custom is highly appreciated Thank you

By Amy C on 26 July 2020 | Purchase not verified

Bought a golf from this company, upon getting it home realised there was something wrong with the clutch. Got in touch with Mr T, he told me not to worry get the car in the garage and he will transfer the money for the repairs. True to his word, the money was transferred before the car got fixed. He was a lovely gentleman to deal with when looking at the vehicle. Let us take the car out for a test run on our own and told us to take our time. Wasn’t pushy, and let us look and have a think. He went above and beyond with customer service. I had forgotten to bring the money with me to buy the car on the original viewing date, as we travelled from Halifax, we couldn’t nip home to get it. Mr T opened up the following Friday at 8:30pm at night to let us purchase the vehicle. Superb customer service. He then drove us to the nearest petrol service so we didn’t have to pay service prices. Defiantly recommend this company. Been great to deal with from start to finish. Thanks again Mr.T

Reply from West Midlands Cars Ltd on 26/07/20

Thanks for your kind words we try our best to help and support our customers Thanks

By Christopher W on 03 July 2020 | Purchase not verified

Very good experience collected car very friendly service after couple of weeks car broke down seller recovered car and repaired for me so now back on road good as new very good service will recommend 5 star service

Reply from West Midlands Cars Ltd on 26/07/20

thanks we take pride helping our valued customers and we gladly do everything to make things easier for our customers

By Ashley T on 02 April 2020 | Purchase not verified

Mr T is a nice guy and we did a good, no nonsense deal. He sold me a nice car which so sar has been spot on. He even threw in some chocolate hob nobs :) I would recommend this dealer.

By Joe B on 20 March 2020 | Purchase not verified

Excellent customer service, I've never bought a car from a garage before and I'm glad I came to this one, they made me feel very comfortable and in control of the process. And I've walked away with a high quality vehicle for a good price. Would definitely recommend to anybody looking for a second hand car and would give this company my trust again.

By Tara G on 07 March 2020 | Purchase not verified

Great. Nice guy. Would def recomend. Very helpfull

By Dylan W on 07 March 2020 | Purchase not verified

Happy with the car, deal and treatment I received here

By Richard J on 05 March 2020 | Purchase not verified

Very excellent experience and very professional. Had a full mot and service completed in a quick turnaround. Very nice people to talk to aseell

By Zara K on 05 March 2020 | Purchase not verified

Great experience at west midlands car, service is excellent and trustworthy dealers, would recommend buying from this company any day!