Customer reviews of West Midlands Cars Ltd

By Lana B on 18 April 2018 | Purchase not verified

Bought a used car from them, and it was delivered to me (130 miles away). Car was exactly as they described. Spoke to them on the phone and were very helpful and nice. Even when car arrived they called to ask if all is ok and if there are any problems. So faar very good experience.

By Fazal H on 08 April 2018 | Purchase not verified

Highly recomended car company very well mannerable staff and briliant cars in stock

By Amjad M on 31 March 2018 | Purchase not verified

Iv brought my second car from this garage its really amazing and a verry good price i recomend this garage

By ZAFAR A on 04 February 2018 | Purchase not verified

I have bought a car from this car dealer. Regards less the trade I just to mention there professional behaviour and Customer Service was just extra ordinary. Finance is also arranged by them. All of above they have good car at cheap rates.

By Thair A on 04 January 2018 | Purchase not verified

I purchased a BMW 3 Series 2.0 diesel automatic. Fantastic service and hospitality. They matched potential vehicles to my exact needs & budget. Staff were very friendly and knowledgeable and they spent a great deal of time to showcase several vehicles; with accompanying test drives as well. They even delivered the vehicle to my home as well as requested. I highly recommend their dealership; a wide variety of quality cars and very reasonable and competitive prices as well.

By akhtar P on 02 December 2017 | Purchase not verified

Hello I live in Glasgow I brought a Honda Accord and I didn’t see the it before getting it and when I went to view it, was exactly how they described it, in 3 hours they had got my car financed on a low rate, the same day i took the car and was very happy with the service and staff are very polite.

By A A on 26 November 2017 | Purchase not verified

Excellent all round experience. They looked after me for the whole day. I travelled from London and must say after completing my purchase of having a great customer level satisfaction. From the car itself described and beyond my expectations of a second hand car. I can honestly say that this is a great company if you are looking for a affordable car and they give you value or money that I was pleasantly surprised by. I would recommend them them to anyone looking for a great car at a bargain price. I will definitely be back.

By Mark J on 23 November 2017 | Purchase not verified

I bought an Audi A3 from this dealership and they gave me a discount. It is a very good car and i love it. i would recommend that people go there as there is great customer service and there are very respectable people there.

By John G on 11 November 2017 | Purchase not verified

I bought a car from them and only had it 2 weeks when the cambelt snapped .which they said had been replaced by them .the engine was scrap so they agreed to give me my money back but withheld £200 .they wanted to give me less back ! To start with ! Even though i had 30 days warranty

Reply from West Midlands Cars Ltd on 12/11/17

To start with we do not know who you are because you have not even bought a car from us we are finding out who you are because you’ve never even come to this garage never mind buy a car.

By Sunil C on 22 October 2017 | Purchase not verified

Bought a car from this trader that was listed as 'mechanically sound'. Within a week of owning the car it cut out and did not start again. Being under warranty the trader agreed to repair the vehicle but refused to have it collected. After being recovered by the AA I was advised that the car is unsafe to use as it has been in a rear end collision and also a fuse was found wrapped in wire instead of being replaced. I then collected the car after it was supposedly repaired only to have it break down again within a week following the so called repair. This time round the trader picked the car up and advised he will get it repaired. Since this I have asked for a full refund under the consumer act 2015 however the trader now has my vehicle and has refused a refund and is ignoring all calls. This trader has been reported to trading standards for the shocking quality of service and sale of UNSAFE goods. He has also refused to produce any receipt for repair work carried out under warranty.

Reply from West Midlands Cars Ltd on 17/11/17

RESOLVED AS REFUNDED THE MONEY BACK AS WE ALWAYS MAKE SURE OUR CUSTOMERS ARE LOOKED AFTER